Alcatel-Lucent OmniTouch Call Center Office. The Alcatel-Lucent OmniTouch Call Center Office is an integrated call center solution which is specifically. Running on the Alcatel-Lucent OmniTouch Office, Alcatel-Lucent OmniTouch Call Center Office is a complete. Alcatel-Lucent OmniTouch Call Center Office is designed to meet small to medium enterprises (SME) needs. It is a complete, packaged call-center solution .

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Different priorities can be assigned to the groups and calls can overflow from one group to another if the waiting time is excessive.

Visual CC offers role-oriented capabilities for supervisors, team leaders, administrators and offers a unique interface all along the different phases of the project: The OmniTouch Call Center Office is particularly easy to install, configure and use, thanks to its intuitive graphical user interfaces.

A full suite of real-time and ca,l reporting tools helps you ofdice your customer service. Call distribution dispatches calls offce available agents, with Incoming calls automatically distributed to services groups according to both the called numbers through dialed number identification service DNIS and the calling numbers through automatic number identification ANI. If all agents are busy, the cenger is placed in the queue in chronological order with one queue per group.

OmniTouch is also equipped with modules that enable the system to perform call routing based on skills and embedded voice announcements. Training and Certification Gartner says: Our offer addresses the needs of enterprises of all sizes, be they SMBs, mid-sized companies and large enterprises.

A powerful emergency comms solution to optimize coordination and ensure safety. We’d love to hear from you.

It delivers advanced call-queuing and call-routing functions, optimizing management of a large flow of incoming calls and at the same time protecting the QoS for the caller. Choose our support services for anytime technical assistance and an evolution pathway to keep your system running at optimal efficiency and performance. Interactive voice response module.


SCR supports up to routing criteria.

Each group plays a welcome prompt to the caller. This range of Alcatel-Lucent products provides companies with solutions that start with greeting centers for companies without a formal contact center, to interaction contact centers with hundreds or thousands of agents. Real-time configuration, monitoring and reporting module. A scalable and reliable contact center solution for up to 5, agents. Communications Software Support Services Choose our support services for anytime technical assistance and an evolution pathway to keep your system running at optimal efficiency and performance.

The solution also provides a desktop application, through which agents can monitor calls and access critical information. OmniTouch Contact Center Standard Edition is the scalable and reliable contact center to support your interactions with existing and potential customers. So start saving and explore our worldwide education and certification programs. More Call Center Software. Desktop application module for agents. It also builds a virtual contact center.

This professional solution enables SME to critically improve their phone response, company greeting and other associated services. Let ENS handle emergency response, so you can focus on critical decision-making. In addition, it provides a set of advanced features that include an embedded solution for call qualification, management of real-time business conditions, and innovative collaboration capabilities that link agents, experts and customers.

Tiptop Solutions Sdn Bhd U. Communications Integration Services Enhance your communications solution without disrupting your operations. Focusing on business value, the OTCS suite ensures the consistent application of business rules, monitoring and automation to achieve excellence in customer service, ensure legislation compliance and reduces operating costs. Visual Queue control option gives the ability for the agent to pick up manually, from the queue, a given call identified as a VIP.

Alcatel-Lucent OmniTouch Call Center Office : Next Com Solutions

Submit an inquiry, find your nearest Business Partner or chat to us online. Built on an open and standard based platform, the OTCS suite allows unified management of all customer-related activities in the front and back-office. Respond to your customers faster and route omnitouuch calls seamlessly. Within each group, calls are distributed to the agents. Supervisors can assess call traffic, identify unforeseen situations and modify call distribution.

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The queue size is dynamic and based on the ccenter of active agents. Enhance your communications solution without disrupting your operations. Through OmniTouch’s Outbound module, the software acts as cebter dialer and campaign manager. Advanced supervision and agent desktop capabilities can be delivered from OpenTouch Business Edition or additional virtual machines.

The OpenTouch Customer Service Suite also supports multi-PBX environments, which make it an effective solution for multi-site companies running complex and diverse technological environments. Visual IVR a complete call pre-qualification module.

OmniTouch Contact Center Standard Edition

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omnktouch Available Aldatel-lucent CC Supervision: It has been designed to match needs of contact centers omnitoucu between 30 and agents. Visual CC – cornerstone of the solution. Supported Operating System s: You can play menus, prompts and even do some database digs to qualify your customer and route him accordingly. The ideal solution for companies with contact centers that are mainly driven by inbound voice interactions, the Alcatel-Lucent OmniTouch Contact Center CC addresses installations of all types and sizes, from small to large capacities.

Alcatel-Lucent OmniTouch is a contact center solution for businesses of all sizes that are mainly driven by inbound voice interactions. Route, monitor and manage inbound voice interactions for customer welcome and contact center Adapt your call routing strategy in minutes using the patented WYSIWYG interface Enjoy reliable call distribution, supervision and agent desktop capabilities.

Depending on the situation, dedicated messages are played to the caller.